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Frequently Asked Questions

Welcome to our Frequently Asked Questions page! Here, you'll find answers to common queries about our centre. We aim to provide clear and helpful information to guide you through our programs, policies, and what you can expect for your child. If you have any additional questions or need further assistance, please feel free to contact us on 07 2104 5612. We're here to help and look forward to welcoming you and your child to our centre.

Enrolment

  • We currently have limited openings for children aged 6 weeks to 5 years. Please submit an enquiry online or call us on 07 2104 5612 to book a tour and secure a place for your child.

  • There is a $50 administration fee for all new enrolments, we do not charge a waitlist fee. Two weeks' worth of fees are to be paid before your child's first day. After that, fees are required to be paid either weekly or fortnightly in advance.

  • There is no minimum requirement for the number of days per week. However, regular attendance at high-quality childcare offers significant benefits, including structure, routine, and a sense of security. Frequent exposure helps your child know what to expect on their childcare days.

  • To enquire about enroling your child, please complete our online enquiry form and our team will contact you to discuss your needs, answer any questions, and arrange a tour of our centre. You can also reach us directly at 07 2104 5612.

Child Care Subsidy (CCS) & Fees

  • Child Care Subsidy, also called CCS, is a way the Australian Government provides financial assistance to families to help cover the cost of approved child care.

  • Our service is an Australian Government-approved child care provider, so if Centrelink finds you eligible, you will receive CCS for your child’s enrolment.

    For forms for your Centrelink Customer Reference Number (CRN) visit www.centrelink.gov.au
    and for information for your Childcare Benefit and Rebate visit www.humanservices.gov.au

  • CCS is based on means-testing and depends on your circumstances. Centrelink determines your eligibility by considering your family’s income, the number of children you have in care and their ages, the hours worked by both parents/guardians, and other activities such as volunteer work.

    For example, if you earn less than $83,280, you could be eligible for a subsidy of 90%. This will go down by 1% for each $5,000 of income your family earns.

    From 8 July 2024, the income limit for the CCS has increased to $533,280 – so if you were not eligible for CCS previously, you may be now. If this is you, we recommend you speak with Centrelink and have your eligibility assessed.

  • To get CCS, you must:

    • Use an approved child care service

    • Be responsible for paying the child care fees

    • Meet the residency and immunisations requirements

    • Care for a child 13 or younger not attending secondary school unless an exemption applies

    We encourage you to read the information on the Services Australia page ‘Who can get it‘ for further guidance.

  • You can claim CCS using your Centrelink online account through myGov. Ensure your Centrelink online account is linked to your myGov account. 

  • Our fees are competitive and depend on the age group and days of attendance. Contact us on 07 2104 5612 for more information.

Our Program

  • Yes, our curriculum is aligned with the Early Years Learning Framework (EYLF), ensuring that your child meets the developmental milestones expected in Australian early education.

    The Early Years Learning Framework (EYLF) is an Australian national early childhood education curriculum. It sets standards for the educational outcomes and developmental stages children should achieve before they begin primary school.

  • Early childhood education is important because it lays the foundation for a child's future development and success. During the first five years of life, a child’s brain undergoes rapid growth, with over 90% of brain development occurring during this period. High-quality early education nurtures this growth, helping children develop essential cognitive, social, and emotional skills.

General Enquiries & Inclusions

  • We offer enrolment to children aged from 6 weeks to 5 years based on our availability.

    If your child attends formal schooling (such as primary school), we are unable to offer your child enrolment.

    Please note that we do not offer before/after school care or vacation care.

  • Our centre is open Monday to Friday, from 6:30am to 6:30pm, excluding public holidays. We operate year-round, 52 weeks a year.

  • Absolutely! Children enjoy five nutritious meals each day, prepared by our fully qualified chef.

    Our menus are tailored to be age-appropriate, and we collaborate closely with families and educators to create fresh, delicious meals. We also accommodate food intolerances, allergies, and cultural preferences to ensure every child's dietary needs are met.

  • Yes! We provide nappies, including wipes and cream, for any child who needs them. We also provide fresh bed linen for children who nap during the day.

  • We recommend you pack the following items in a named backpack:

    • Hat

    • Waterbottle

    • Two change of weather appropriate clothes

    • Bibs x2 (if required)

    • Comfort item (if required)

    • Dummy in a sealed, named container (if required)

    • Expressed milk (if required)

    • Any medications – please give these to centre staff to manage directly (must be accompanied with a doctor’s certificate, which will be kept on your child’s file)

    Be sure to label all your child’s personal items!